DineDash is a restaurant technology platform operated by TreeDevelopers Technologies Private Limited. The Platform facilitates digital menus, QR-based ordering, kitchen coordination, and restaurant billing workflows. DineDash is not a food business operator, food preparer, caterer, or delivery agent. Food preparation, allergen disclosures, hygiene, dining facilities, restaurant-level pricing, order acceptance, and food-service decisions remain the responsibility of the respective restaurant.
1. Introduction and Acceptance of Terms
These Terms and Conditions (“Terms”) govern access to and use of DineDash, including its website, restaurant dashboards, QR interfaces, and software services available at https://dinedash.treedevelopers.com/. DineDash is operated by TreeDevelopers Technologies Private Limited.
By accessing the website, scanning a DineDash QR code, registering a restaurant account, subscribing to a plan, or submitting an order, the user confirms that the user has read and agrees to these Terms and the DineDash Privacy Policy. A person who does not agree to these Terms must not use the Platform.
2. Definitions
- “Platform” or “DineDash” means the multi-tenant restaurant software application, databases, APIs, customer menu interfaces, and restaurant dashboards operated by TreeDevelopers Technologies Private Limited.
- “Restaurant Owner” or “Subscriber” means a verified restaurant proprietor, authorized partner, or business entity subscribing to DineDash.
- “Customer” or “Diner” means a person accessing a restaurant’s digital menu through a table QR code or URL to view offerings or place an order.
- “Order” means a digital request submitted by a customer for food or beverage items prepared by a restaurant.
- “Dining Session” means the period during which a customer interacts with a table-order interface, ending when the order is settled or marked complete by the restaurant.
- “Subscription Plan” means a paid or promotional software service tier granting access to specified Platform features for a defined period.
3. Eligibility and Account Registration
Users must be at least 18 years old and legally competent to enter into a binding agreement, except where applicable law permits otherwise. Restaurant Owners must provide truthful, complete, and verifiable business information, including legal or trade name, operating telephone number, active email address, and accurate business address. Customers must provide accurate contact details when requested for order routing or table verification.
4. Account Security and Responsibilities
Restaurant Owners and authorized staff are responsible for maintaining the confidentiality of login credentials and for activities, menu updates, and billing operations conducted through authenticated accounts. Suspected account compromise or unauthorized use must be reported promptly to DineDash through the contact details provided in these Terms. Account access must not be shared with unauthorized persons.
5. DineDash Platform Services
DineDash provides software tools designed to digitize restaurant workflows, including table QR-code generation, digital menu display, kitchen display coordination, counter billing, sales reporting, and WhatsApp notifications. The Platform is provided as Software-as-a-Service (SaaS). Available features depend on the active subscription plan and the Platform configuration.
6. Restaurant Owner Responsibilities
Restaurant Owners are responsible for maintaining accurate restaurant details, branch addresses, contact information, operating hours, menu descriptions, prices, variants, add-ons, and item availability. Restaurant Owners are solely responsible for food quality, preparation, hygiene, dietary labels, allergen warnings, compliance with applicable food-safety laws and FSSAI requirements, order fulfilment, customer complaints, cancellations, refunds, GST configuration, tax invoices, and remittance of applicable taxes. Restaurant Owners must ensure that the Platform is used in accordance with applicable law.
7. Customer Responsibilities
Customers must provide accurate contact details when requested; review item selections, serving sizes, quantities, prices, taxes, and totals before placing an order; inform restaurant staff about allergies or dietary restrictions before ordering; follow restaurant policies and house rules; and refrain from tampering with QR codes, submitting fraudulent orders, or misusing the ordering interface.
8. Orders, Availability, and Order Confirmation
Submitting an order through the digital menu sends an order request to the restaurant. The restaurant controls acceptance, preparation, availability, and fulfilment. Order acceptance and preparation time depend on kitchen capacity and ingredient availability. If an item is unavailable, the restaurant is responsible for informing the customer and arranging any necessary order or bill adjustment.
9. Pricing, Taxes, Discounts, and Billing
Menu prices and discounts are set by the restaurant, not by DineDash. GST or other applicable taxes are calculated using the rates configured by the restaurant. The restaurant is responsible for the accuracy of prices, tax rates, invoices, and statutory compliance. Billing discrepancies should be raised with the restaurant billing counter before payment settlement.
10. Payments, Failed Transactions, Refunds, and Cancellations
A. Customer Food Orders
Customer food-order payments are settled directly between the customer and the restaurant using the payment methods accepted by the restaurant. DineDash does not collect customer food-order payments on behalf of restaurants. Food-order cancellations, quality disputes, and refunds are handled by the restaurant.
B. Restaurant Owner Subscriptions
Subscription payments are processed through Razorpay in Indian Rupees (INR) according to the selected plan and billing cycle. If a subscription payment appears to have been debited twice or a payment gateway failure occurs, the Subscriber should contact DineDash at contact@treedevelopers.com and provide the transaction reference for verification. Subscription refund requests are reviewed on a case-by-case basis, subject to the applicable plan terms and law. Any refund approved will be processed through the applicable payment method.
11. Restaurant Subscriptions and Plans
DineDash may offer subscription tiers with different feature sets. Access to paid or advanced features depends on the selected plan, payment status, and active subscription period. Applicable plan prices, features, billing periods, and limits are presented through the Platform or the relevant subscription communication.
12. Subscription Renewal, Expiry, and Feature Restrictions
A subscription expires at the end of its stated validity period. After expiry, access to dashboards or ordering features may be suspended or restricted until renewal. Renewal reminders may be provided through dashboard alerts or WhatsApp. Automatic renewal applies only where disclosed and authorized.
13. Intellectual Property and Platform Ownership
The DineDash software, source code, database architecture, interface design, visual styles, brand marks, and documentation are owned by TreeDevelopers Technologies Private Limited or its licensors and are protected by applicable intellectual-property laws. Restaurant Owners retain ownership of their own logos, trademarks, menu content, and other assets uploaded to the Platform, while granting TreeDevelopers Technologies Private Limited permission to host, process, and display those assets as necessary to provide the service.
14. Acceptable Use and Prohibited Activities
Users must not reverse-engineer, decompile, copy, or unlawfully exploit the Platform; transmit malware; conduct scraping, denial-of-service attacks, or unauthorized automated access; upload unlawful, fraudulent, defamatory, or otherwise prohibited content; bypass subscription restrictions or access controls; interfere with another restaurant’s data; or use the Platform in violation of applicable law.
15. Service Availability and Maintenance
DineDash is provided on an “as is” and “as available” basis. Continuous or uninterrupted availability is not guaranteed. Scheduled maintenance, emergency updates, hosting or internet outages, third-party failures, and other technical disruptions may occur. Reasonable efforts may be made to restore service, but no specific restoration time is guaranteed unless agreed in writing.
16. Third-Party Services and Providers
DineDash integrates with Razorpay for subscription payments and Meta/WhatsApp services for notifications. Other third-party infrastructure providers may support hosting and media storage. Use of third-party services may be subject to their terms, privacy notices, and availability. DineDash is not responsible for independent third-party outages or decisions, except where applicable law provides otherwise.
17. Privacy and Personal Information
Collection and handling of personal information are governed by the DineDash Privacy Policy, available at https://dinedash.treedevelopers.com/ and incorporated into these Terms by reference. Use of the Platform is subject to the data practices described in that Policy and applicable law.
18. Suspension and Termination
DineDash may suspend or restrict access where reasonably necessary because of a material breach of these Terms, non-payment of subscription fees, suspected fraud or abuse, a security threat, unlawful activity, or a lawful direction from a competent authority. Where reasonably practicable and legally permitted, notice and an opportunity to remedy the issue may be provided. Termination does not remove obligations or liabilities accrued before termination.
19. Disclaimers and Limitation of Liability
Platform Disclaimer: DineDash is provided on an “as is” and “as available” basis, to the fullest extent permitted by applicable law.
Food and Dining Disclaimer: The restaurant is responsible for food quality, preparation, hygiene, allergens, availability, service, delivery arrangements, and food-related complaints. DineDash does not prepare or serve food.
Limitation of Liability: To the maximum extent permitted by applicable Indian law, TreeDevelopers Technologies Private Limited is not liable for indirect, incidental, special, consequential, or punitive loss, loss of profits, or business interruption arising from use of the Platform. Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
20. Indemnification
To the extent permitted by applicable law, a Restaurant Owner is responsible for claims, losses, liabilities, and reasonable legal costs arising from the restaurant’s food preparation, service, allergen disclosures, tax compliance, menu or pricing information, unlawful conduct, or breach of these Terms. This clause does not require indemnification for losses caused by the negligence, wilful misconduct, or unlawful conduct of TreeDevelopers Technologies Private Limited.
21. Changes to the Platform or Terms
DineDash may modify Platform features or update these Terms to reflect service, security, or legal changes. The current version and effective date will be published on the Platform. Material changes will be communicated where required by applicable law.
22. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Disputes should first be raised through the contact details below for good-faith resolution. Subject to mandatory legal rights and applicable jurisdiction rules, disputes shall be submitted to the competent courts having jurisdiction in Nashik, Maharashtra, India.
23. Severability and Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions remain effective to the extent permitted by law. These Terms and the Privacy Policy form the agreement governing use of DineDash, subject to any separate written agreement signed by the relevant parties.
24. Contact Information
For questions about these Terms, subscription issues, or Platform support, contact TreeDevelopers Technologies Private Limited at contact@treedevelopers.com or by post at Office No 103, Shree Datta Plaza, Audumbar Nagar, Nashik, Maharashtra - 422003.